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Tue, 19 May


Online Seminar

The Invisible Customer - Challenges and Lessons from Inclusive Research

Seminar 1 of the Practice Resilience Series

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The Invisible Customer - Challenges and Lessons from Inclusive Research
The Invisible Customer - Challenges and Lessons from Inclusive Research

Time & Location

19 May 2020, 4:00 pm – 5:30 pm NZST

Online Seminar

About The Event

About the seminar  

Join us this month to hear from the Service Design team at the Department of Internal Affairs, talking about designing public service access for New Zealanders without traditional means to prove their identity.  

The team will share learnings around designing research inclusively and shifting existing paradigms around ‘proof of identity’ to allow often marginalised, under- or misrepresented New Zealanders access to public services. Learn about their approach, including the challenges they encountered and what they learnt, working for the first time with groups like former prisoners, the Deaf, and victims of family and sexual violence. 

In this hands-on interactive seminar, you’ll also get a chance to share your experiences and collaborate with your peers to push your personal and professional boundaries towards new approaches to design research. 

The resilience take away 

In a rapidly changing world, your customers' reality is shifting. How might your organisation respond adequately to their new circumstances, keeping in mind that long-standing internal perspectives, systems and processes need to change accordingly? 

What you'll get

  • Access to the seminar
  • Access to curated On-Demand learning video for this seminar 
  • A dedicated learning artefact to work on alongside the On-Demand learning video in your own time

Sign up to the Seminar Series and save %35 off the ticket price!


3:50pm - Lobby time

4:00pm - Seminar begins

5:30pm - Seminar ends


  • Seminar Ticket

    Tax: GST included
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