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Code of Conduct

The CX Collective is a community that helps customer advocates connect, learn and play together. CX Collective organisers value the participation of each member of our community, if that's at digital or in-person events or when engaging through one of our digital channels. We want all members to have an enjoyable and fulfilling experience. All members are expected to show respect and courtesy to other members throughout events and when communicating on related channels.

To make clear what is expected, all event attendees, speakers, organisers and volunteers at any CX Collective event or online discussion are required to follow our Code of Conduct. Organisers will enforce this code throughout the event and on our social platforms.

The Short Version

  • CX Collective organisers are dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate harassment of participants in any form.

  • All communication should be appropriate for a professional audience including people of many different backgrounds. Racist or sexist language and imagery is not appropriate for any part of the event, including talks.

  • Be kind to others. Do not insult or put down other attendees. Behave professionally. Remember that harassment and sexist, racist, or exclusionary jokes are not appropriate.


Attendees violating these rules may be asked to leave at the sole discretion of the organisers.

Thank you for helping make this a welcoming, friendly environment for all!

The Longer Version

Harassment includes, but is not limited to:

  • Verbal comments that reinforce social structures of domination [related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion.

  • Racist images in public spaces

  • Deliberate intimidation, stalking, or following

  • Harassing photography or recording

  • Sustained disruption of talks or other conversations

  • Inappropriate physical contact

  • Unwelcome sexual attention

  • Advocating for, or encouraging, any of the above behaviour



Members asked to stop any harassing behaviour are expected to comply immediately. If any member engages in harassing behaviour, CX Collective organisers retain the right to take any actions to maintain a welcoming environment for all participants. This includes warning the offender or expulsion from the event or channel.

CX Collective organisers may take action to redress anything designed to, or with the clear impact of, disrupting the event or making the environment hostile for any participants.


We expect members to follow these rules at all events and when communicating on our digital channels. In fact, we think people should follow these rules outside these environments too!


If someone makes you or anyone else feel unsafe or unwelcome, please report it as soon as possible. CX Collective organisers will identify themselves at each event.

Organisers, volunteers, sponsors or similar are also subject to the anti-harassment policy. In particular, presenters should not use racist images, activities, or create a racist environment.

Be careful in the words that you choose. Remember that sexist, racist, and other exclusionary jokes can be offensive to those around you. Excessive swearing and offensive jokes are not appropriate during event and when using our online channels.

If a member engages in behaviour that violates this code of conduct, CX Collective organisers may take any action they deem appropriate, including warning the offender or expulsion.


You can contact the organisers at:


This Code of Conduct was taken from the Women in Tech meetup Code of Conduct which was adapted from the example policy from the Geek Feminism wiki, created by the Ada Initiative and other volunteers (in the public domain under a Creative Commons Zero license).

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