In CX design the quality of our storytelling for business hinges on how well we actively listen. Helping stakeholders truly hear what matters, turns insights into action and impact.

In CX design, stories can drive decisions and shape the future of a project, product, or team. What makes a story have an impact and drive meaningful influence?

Design impact isn't just about creating sleek interfaces or seamless user experiences. It's about shifting the way organisations operate.

Recently, we surveyed our members and the CX community to understand the challenges they’re facing in their careers and how the CX Collectiv