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Thu, 11 Apr


Central City Library

Leading Design-led Organisations

In a customer centric world where experience is the new currency, what are the leadership models fit to manage teams, connect with customers and empower communities?

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Leading Design-led Organisations
Leading Design-led Organisations

Time & Location

11 Apr 2019, 5:30 pm – 7:30 pm

Central City Library, 44-46 Lorne St, Auckland, 1010, New Zealand

About The Event

In a customer centric world where experience is the new currency, what are the leadership models fit to manage teams, connect with customers and empower communities?

Join us this month for an interactive panel discussion and workshop at Auckland Libraries where we will take a deep dive into leading organisations for customer outcomes.

Auckland Libraries are on a journey to understand communities and empower them to co-create services and experiences. Hear from a diverse set of people including the head of libraries, people leaders, frontline staff and design coaches about:

  • their model for embedding consistent design practices across 55 customer facing sites
  • how they have reframed the role of people leaders to become more responsive to new organisational realities
  • the leadership models they are experimenting with to ensure teams are supported in the design and delivery of customer centred outcomes for Auckland’s communities
  • perspectives, challenges and opportunities of leading design-led organisations and design practices in today’s organisations.

The panel is followed by a hands-on activity to help reflect on your organisation’s place on the journey towards leading design-led organisations for customer outcomes.


5.30pm - Arrival, networking and light refreshments

6.00pm - interactive talk and Q & A (Livestream starts, available)

7.30pm - Close

About the panelists

Arlee Turner - Community Library Manager, Whangaparāoa Library

Arlee comes from Melbourne and has been with Auckland Libraries since 2013, where she’s gained experience serving different communities through her various roles and through the embedding of co-design practice. Arlee is passionate about how co-design provides a means for active communication, collaboration and co-creation with communities which in effect enables community empowerment and creates libraries to be more relevant, responsive and inclusive.

Daniel Blomfield - Librarian, Manurewa Community Library

Daniel has gained a breadth of experience working with different communities in his various of roles and at different locations over the last 7 years at Auckland Libraries. Design had been a fundamental part of how Daniel approaches engaging with local communities, with community becoming the driving force behind co-creating and implementing services to meet relevant needs.

Jenny Barnett - Māori Service Coach, Auckland Libraries

Jenny has been engaged in the library profession since 1997, with a start in Māori specialist roles designed to support Māori academic staff and students at Waikato University and Auckland University. She’s also gained experience and leadership in non-Māori specific roles at Te Ohomai (formerly Bay of Plenty Polytechnic) and as a Community Library Manager at Auckland Libraries. Jenny has been exploring the intersection of design within a te ao Māori paradigm and leadership space.

Mark Buntzen - Founder & Director, The Distillery

Mark leads The Distillery, a small innovation agency based in Auckland. We distil ideas; ideas about how we can create—and live—better futures. Design is a key enabler of this objective for Mark, and he’ll be sharing what this looks like in practice, at scale, with Auckland Libraries.

Mirla Edmundson - General Manager of Libraries and Information, Auckland Council

Mirla is an experienced people leader who believes in the importance of building leadership and customer capability across all aspects of the Library service and the teams who serve Aucklanders.

Monique Nathu - Service Coach, Auckland Libraries

Monique believes in the power of co-design and capability building. Her role is to help library staff co-design new products & services together with their communities and then develop the new library practices, processes & systems to support them.


Hamish Lindop - Service Coach, Auckland Libraries

Hamish sees how important the role of emotional intelligence and creating strong teams is in supporting co-design practice. His role is to support teams to develop better ways of working, including co-design, strategy, and effective collaboration inside and out.

How to find us: Auckland Central City Library, L3

In light of the recent attacks on our Muslim whānau in Christchurch, we are donating the profits from ticket sales for this event to support the families of the victims.


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