Facilitating Conversations - PT 1: Setting up for Success

Facilitation skills are vital for customer advocates to enable collaborative processes and decision-making. Their absence is often marked by ineffective conversations, reinforcement of existing power structures, ways of thinking and working. 

In this CX Collective training seminar, join experience designers, coaches, product managers and team leads in a 90mins deep dive into the first element of good facilitation practice: preparation. In this skills focussed seminar, learn how to prepare better for meaningful group conversations like workshops, sprints, meetings and presentations and help groups navigate towards meaningful outcomes, shared language and better working relationships.

Through hands-on exercises and group discussion you'll explore:

• Your role as a facilitator 

• Your personal preparation style (and what other options you didn't know you had)

• The core elements of facilitation preparation