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Often, a small team is expected to steer a large corporate or government organisations towards 'customer centricity'. They are asked to work at a pace of delivery that doesn't allow time or headspace for some of the most important parts of human centred practices - listening, empathising and understanding our people. And then are invited last minute to validate ideas and concepts that have been designed around business priorities rather than customer needs.
Sounds familiar? We are here to help you change that.
Customers are still an Afterthought
A Practice Community to Lead the Change
Meet likeminded designers and customer experience practitioners from across Aotearoa and beyond
Get inspired by other peoples' stories, ideas and failures to fuel and direct your journey
Build the knowledge, mindsets and perspectives that help you design & drive change in your organisation
About our Community
We know that shifting the status quo of business is no mean feat. And no matter how small or large your team, having access to ideas, knowledge and a network of peers facing the same challenges is priceless.
Are you ready to be part of a community that leads the change towards customer?