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Fri, 02 Sept


Microsoft Teams

Winter School - Intake 2

An intensive 5 part programme to help customer advocates navigate human centred change inside organisations.

Sorry, registration for this event is full
Winter School - Intake 2
Winter School - Intake 2

Time & Location

02 Sept 2022, 9:15 am – 10:45 am NZST

Microsoft Teams

About The Event

The CXC Winter School is an intensive 5 week programme to help build the specific muscles of navigating human centred change. In small group forums, we will examine and explore the core capabilities needed to shift the business narrative towards a people focus, connect more deeply with other community members, and gain insights into our practice strengths and limitations.

Together, we'll work towards building a learning diary to enable deep and interconnected learning & practice growth. 

Please note that by signing up to this, you are committing to 5 consecutive sessions. As a group, you will get most out of these session if you attend all of them. Some pre/post work not exceeding 2hrs per week may be required for some sessions. We estimate Winter School takes approximately 4hrs per week over the 5 week period to be completed succesfully.

You'll take away

  • Insights into your own practice and practice context
  • New connections with your peers
  • Understanding of your practice stregth & weaknesses

Session overview

Session 1 - Practice & Practice context: Create common understanding of our practice, explore the relationshop between your craft, your context and your work.

Session 2 - Empathy: Consider the nuances of empathy and investigate its application to help bring people on a journey and deliver better for customers.

Session 3 - Sense Making: Learn to prioritise and articulate insights in different ways to make them a meaningful tool for action.

Session 4 - Storytelling: Understand and recognise the elements and stages of storytelling. 

Session 5 - Reflection: Explore reflection as a tool for continuous growth, iteration and iterrogation of your practice.

Free to monthly and annual members. You need to hold a monthly or annual membership with us to attend the CXC Winter School. 


  • CXC Winter School

    Attendance is free for CX Collective monthly and annual members. If you don't hold a membership with us - the full ticket price applies and includes a CX Collective annual membership. Please visit our 'join' page to find out more about membership terms and benefits.

    Tax: GST included
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