Walk the Line

Designers are always in at least two places at once.

We have to deliver outputs (like maps) and outcomes like an increased uptake in service usage.

We are in our craft and in everyone else's so that we can bring together the best of both.

We are in our own world of understanding and visitors into the lives of those we research.

We are designers and in other roles...maybe you also call yourself a change maker or a government employee. Maybe you don’t call yourself a designer at all.

We work from the past to the present and beyond to the future. When does our work stop?

Join us for this hands-on reflection session where you will sketch your path among competing demands and perspectives to bring more awareness and intentionality into your practice. Gain insight into how others navigate people and business constraints to design better outcomes for and with customers and communities.

You’ll take away:

• Tools and techniques to reflect on practice impasses, challenges and opportunities
• Increased awareness of your own practice journey
• Articulation of your true role (or roles)

Who should attend:

• Designers and customer advocates who are seeking an opportunity to work ON their practice, not just in it

This reflection session will be co-facilitated by Morgan Williams from Meld Studios (Australia) and Sarah Clearwater from CX Collective.

About your facilitators:

Morgan Williams - Senior Designer @ Meld Studios

Morgan is an experienced designer who brings to bear a background in psychotherapy, systems thinking and change management to his work in digital transformation, service, business, strategy and start up design. Prior to 2015 when he discovered design he was an organisational development consultant working on career management, leadership, diversity and generalist HR initiatives. Morgan has worked with clients including tourism, healthcare, agriculture, aged care, federal, state and local government, not-for-profit, retail, technology, financial services, and telecommunications.

Sarah Clearwater - Founding Director @ Reframr & CX Collective

Sarah is a Design Strategist with over 12 years’ experience facilitating large scale design and innovation projects in Europe, the UK and New Zealand using her anthropology and human systems background. Through her boutique agency REFRAMR, she co-creates customer-led business and service futures built with creativity, empathy and joy. As the founder of the CX Collective, Sarah holds space for a community of over 5000 customer advocates, committed to helping organisations shift focus from profit to people, and curates the strategic direction for the capability and impact growth of our collective practice.