
The Customer Centric Organisation
Tue, 17 Aug
|Online Seminar
Driving change from within


Time & Location
17 Aug 2021, 8:00 am – 10:00 am
Online Seminar
About The Event
Often talked about as the holy grail in CX circles, the idea of a whole organisation putting the customer at the heart of their decision making and operational structure has remained elusive among New Zealand corporates. Yet some organisations have made more headway than others and here is one that’s willing to share their journey.
Join us for this hands-on training seminar with the design team at ASB to get a birds-eye view of their mission to build a CX movement within the bank and get your hands on stories, tools and blueprints for driving a customer centred change journey in your organisation.
You’ll take away:
a tangible framework that you can use to plan your internal change movement
war stories and learnings about what not to do
Evidence and impact stories you can use with your collaborators, stakeholders and detractors
Tickets
Standard Ticket
$30.00
GST included
Sale endedStudent / unwaged
$15.00
GST included
Sale ended