The Customer Centric Organisation

Often talked about as the holy grail in CX circles, the idea of a whole organisation putting the customer at the heart of their decision making and operational structure has remained elusive among New Zealand corporates. Yet some organisations have made more headway than others and here is one that’s willing to share their journey.

Join us for this hands-on training seminar with the design team at ASB to get a birds-eye view of their mission to build a CX movement within the bank and get your hands on stories, tools and blueprints for driving a customer centred change journey in your organisation.

You’ll take away:

• a tangible framework that you can use to plan your internal change movement

• war stories and learnings about what not to do

• Evidence and impact stories you can use with your collaborators, stakeholders and detractors