The Butterfly Effect: Unpacking bias at the intersection of design, technology & data

About the seminar 

In a world that's shifting towards increased systemisation, automation and digitisation of products and services, designers are faced with a new set of challenges: How might we identify and reduce personal and organisational biases in our workflows, organisational systems and customer experiences? Whether we are re-imagining insurance claims, self-service passport applications or check-in experiences, what are the considerations for designing and building inclusive and nuanced solutions for a diverse set of users? 

Join us for this interactive session with Fabian, Libby, Hashita and Helen from IBM NZ & AU to learn how to uncover, call out and reduce unconscious bias from our design decisions and technology solutions. Collaborate live with fellow seminar participants as you critically reflect on the scaled impact of your own biases and explore tools and frameworks to designing more equitable products, services and experiences. 

The resilience take away 

Raise awareness of your own biases and learn to recognise and call out…