Playing For Keeps

Great customer experience is a relationship of quality and trust. But the hard truth is that many organisations don't understand their customers, don't have the right tools, and aren't asking the right questions about customer experience. 

In this interactive session, Jeremy Dean - Founder of riders&elephants, will share tools and approaches to work from the inside out, helping teams get right to the heart of what they know about their customers and how they want them to feel. Layers of action can then be shaped around these core insights. Working this way sets a customer-centric approach in place from the start.

You’ll take away:

• Insights into how gameplay can help you unlock customer conversations in your organisation
• Hands-on experience with The Customer Experience Deck to apply at your next workshop
• A pathway towards creating customer centred business plans & team actions

Perfect for:

• Customer Experience Practitioners
• Product Teams
• Customer Success teams

About your Trainer:

Jeremy Dean is the Founder & Master Gamemaker, riders&elephants. R&E design games to help people connect through conversation. Jeremy is on a mission to humanise the workplace and shine a light on the power of the irrational economy.

As a Gamemaker, Jeremy distils and simplifies complex concepts into beautifully simple card-based games. All R&E games unlock emotion-led conversations about workplace culture, customers and wellbeing.

***The Free CX Deck allocation has been used up.***

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