Peer Connect: Designing non-digital experiences in a digital-first world

In a world that demands designing for ‘digital-first’, it is easy to forget that many of the touchpoints, interactions and experiences we have with organsations are (still) non-digital, hard to observe, and difficult to measure. Even when we order products and services online, the delivery and use of them - and the related customer experience - occurs in the real world. 

In a digital-first world, how many experiences with our organisations are in fact non-digital and beyond our immediate control? What does this mean for how we design?

Join us for this peer connect session to ask questions, share ideas and connect with your peers.

Timings (NZT):

11:50pm Lobby Time 

12:00pm - Conversation begins

1:00pm - Conversation ends

Timings (AEST):

9:50am Lobby Time 

10:00am - Conversation begins

11:00am - Conversation ends

Timings (SGT):

7:50am Lobby Time

8:00am - Conversation begins

9:00am - Conversation ends