Peer Connect: Defining Value

It's drilled into us that we have to add, communicate and measure value. This helps unlock resources and funding and makes clear to stakeholders and decision-makers why organisations should continue to invest in a CX practice. However, in a customer context, who defines value and who gets to decide when it is delivered? 

Peer Connect are facilitated conversations for customer advocates to reflect on their practice, share ideas and uncover new perspectives. Join us this lunch time to connect with your peers and explore the edges of your thinking.

This session is designed as a preparatory conversation in context of our upcoming training seminar, but can be also be attended on its own.

Timings (NZT):

11:50am - Lobby Time

12:00pm - Conversation begins