Peer Connect: Customer Stories

In our practice as customer advocates we are frequently faced with a particular challenge: How might we advocate for our customers in a way that changes the hearts and minds of decision makers in our organisation? 

We know that much depends on communication, particularly storytelling. But what is a good story? And how can we make sure we tell it well to support and drive the changes that move us towards more customer centric outcomes and organisations? 

Join us for this Peer Connect session to share your experiences and questions in championing customers and their needs through stories.

Timings (NZT):

11:50am - Lobby Time 

12:00pm - Conversation begins

1:00pm - Conversation ends

Timings (AEST):

9:50am - Lobby Time 

10:00am - Conversation begins

11:00am - Conversation ends

Timings (SGT):

7:50am - Lobby Time

8:00am - Conversation begins

9:00am - Conversation ends