Lunch & Learn: Building Resilient CX Careers

A strong career isn’t just about what you know — it’s about how you grow.

In CX, the rules are still being written. You’re expected to deliver clarity in messy systems, advocate for the customer in rooms where no one asked, and stay optimistic in the face of constant change. And somehow, you also have to figure out how to grow your career along the way.

In this Lunch & Learn, we’ll explore what it really takes to build a more resilient CX career — one that holds up through restructures, shifting roles, and the everyday realities of doing customer work inside organisations that don’t always get it. You’ll walk away with a practical understanding of the real building blocks of career resilience — including the one that’s often overlooked, but crucial to get right.

Invest an hour to regain momentum, clarity, and confidence in your next step — and…