LIVESTREAM: Leading Design-led Organisations

In a customer centric world where experience is the new currency, what are the leadership models fit to manage teams, connect with customers and empower communities?

Join us this month for an interactive panel discussion and workshop at Auckland Libraries where we will take a deep dive into leading organisations for customer outcomes.

Auckland Libraries are on a journey to understand communities and empower them to co-create services and experiences. Hear from a diverse set of people including the head of libraries, people leaders, frontline staff and design coaches about:

• their model for embedding consistent design practices across 55 customer facing sites

• how they have reframed the role of people leaders to become more responsive to new organisational realities

• the leadership models they are experimenting with to ensure teams are supported in the design and delivery of customer centred outcomes for Auckland’s communities