LIVESTREAM: Building Design and Innovation Capability in Organisations

Who owns the customer experience? Everybody. Or so we'd like to think. But what if not 'everybody' is equipped to deliver to it? Building mindsets, skills and ways of working is time consuming. And for design teams focussed on delivery, building capability in-house often sits outside of scope and team capacity. In a New Zealand first, Z Energy are opening up their books to showcase their model for lifting organisation-wide capability in Design Thinking and supporting the business in leading with an innovation mindset.

Zoe and Laura will share Z Energy's 2 year journey to lift and embed design thinking capability and shift mindsets that deliver compelling customer experiences. Gain insight into the unique Z Energy innovation masterclass as well as a view of case studies where teams have implemented the practice into their day to day work. Experiment with tools that you can take back into your organisations to…