Leading the Leaders on CX

How do you drive a culture of customer centricity? A culture where teams start with the human that is going to use the product or service they’re designing for. Chorus has been on a journey, evolving the organisation to do just this. Through some trial and error, they learnt that their leaders needed leading on how to drive this culture. Instead of talking ‘about’ the customer, Chorus needed leaders to talk ‘to’ them. Through a programme called Exec Connect, Chorus brings leaders closer to their customers and embed CX into organisational strategy. 

Join us this month for a session facilitated by Mandy Tait and the Chorus CX team. Have a go designing experiences for your leaders that you can take back into your organisation to help bring them closer with your customers.

About Mandy Tait, Head of Customer Experience - Chorus 

Mandy has a corporate career spanning consulting, IT, Product and Marketing, but these were just stepping stones to following her passion to create better experiences for customers in her current role as Head of Customer Experience at Chorus. Mandy and her teams ambition is to drive value for the business by embedding the customer into Chorus’ DNA.

Timings

7.00am - Arrival, networking and light refreshments

7.30am - Talk and interactive workshop (Livestream starts, sli.do available)

8.30am - Event finish and networking

9.00am - close

How to get here

There is a Wilson’s garage here, a 1 min walk: https://goo.gl/maps/EYwh46bPbmc1dj5W8 There are buses to Symond Street and Grafton that are about a 10 min walk away as well. It’s also about a 10 min scooter ride from the centre of town. Please check at.govt.nz for the best way to and from the event.