Co-designing for women’s wellbeing in performance-driven environments – designing with elite netballers

Netball New Zealand (NNZ), Netball Player’s Association (NZNPA) and High Performance Sport New Zealand (HPSNZ) saw a need to cooperate to better support elite netballers through their career pathway in a way that considered the whole person and reached the wider group of players, families, professionals and associated organisations.

Over the course of 3 months, two EY designers convened and coached representatives of the three organisations including coaches and ex-players to design a fit for purpose Player Development Programme and service model that respects and reflects women’s holistic needs for wellbeing, performance and career longevity. Addressing challenges particular to female high-performance sport, the challenge team defined a minimal service start-up and a delivery roadmap for prioritised concepts.

Join us for this CX Collective event to

• Experiment with tangible tools that help uncover and map service systems
• Hear from former players and industry leaders about their experience of co-design
• Learn about the impact deliberate service design can have on creating more equitable opportunities

Timings 

NZT:

3:30pm - Lobby opens for networking

4:00pm - Seminar begins

6:00pm - Seminar ends

AEST:

1:30pm - Lobby opens for networking

2:00pm - Seminar begins

4:00pm - Seminar ends

SGT:

10:30am - Lobby opens for networking

11:00pm - Seminar begins

01:00pm - Seminar ends

About your speakers

Sally Davenport - Senior Consultant, EY

Sally is passionate about collaborating with teams to turn complex problems into customer-centric solutions. Sally’s work as a senior consultant spans across customer experience design, purpose transformation and strategy, sports innovation, corporate responsibility and project management. Sally has experience leading teams and working with a range of large New Zealand organisations that are driven to create better social outcomes. Sally has a degree in Business Management with first class honours, majoring in strategic management and human resource management.

Max Adler - Service Design Lead, EY

Max helps organisations design services that are better for the people who use and deliver them, starting by deeply understanding the existing customer or citizen experience and the emerging needs of markets. Max holds a degree in law and arts and has worked for over ten years in the field of service design for a wide range of industries including education, defence, corrections, telecommunications, urban planning, environmental protection, waste minimisation and sports, fitness and leisure.

Stephanie Bond - Executive Manager NZ Netball Players Association; Legal counsel New Zealand Rugby; Ex national league netball player

Josh Blackie - Head of Performance Team, High Performance Sport NZ; Ex professional rugby player

***additional speaker announced***

Keir Hansen - Head of high performance, Netball New Zealand

--

What you'll get

• Dedicated networking time 
• Access to the seminar
• Access to curated On-Demand learning video for this seminar
• Tools, templates and further reading resources to deepen your knowledge of the seminar topic