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Thu, 23 May


Deloitte Auckland

AI powered CX - limits, possibilities & leadership (Panel Discussion)

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AI powered CX - limits, possibilities & leadership (Panel Discussion)
AI powered CX - limits, possibilities & leadership (Panel Discussion)

Time & Location

23 May 2024, 5:00 pm – 7:00 pm

Deloitte Auckland, 01 Queen Street, Auckland CBD, Auckland 1010, New Zealand

About The Event

AI is seemingly everywhere, but is it living up to its promise of augmenting the human experience? Beyond chatbots, personalised content and report writing, what is the potential of generative AI to shift the way we design, deliver & measure Customer and Citizen Experiences for a diverse set of audiences? What changes do organisations need to make to leverage this new technology, and where do experience and service design practitioners need to upskill to ensure they continue to lead their craft as well as the outcomes for the customers and communities they care about?

About your Panelists

Perrin Rowland - Chief Experience & Product Officer @ academyEX

Perrin is the Chief Experience & Product Officer at academyEX after successfully establishing, growing & maturing the design function within Westpac Bank.

She established her career within the design and education space where she taught IA & UX at New York University, worked with the Neilson Norman Group, drove learning reforms in the New Zealand health space, and was previously the Head of User Experience and CX Maturity at Spark, where she delivered an agile transformation centred on customer experience.

Alyona Medelyan, Phd - CEO & Co-Founder @ Thematic

Alyona is the CEO and Co-Founder of Thematic, an AI-powered customer feedback solution backed by YCombinator. Originally from Ukraine, Alyona holds a PhD in Artificial Intelligence. Her academic work in this field has been cited by 3,500 researchers worldwide.  She started Thematic after realizing that companies struggle understanding feedback at scale. She designed a solution that uses AI in a way that builds trust. Users see what AI discovered in feedback and why, but can tailor the output.   

Xaviere Murray-Puhara - CEO & Co-Founder @ Kahu.code

Xaviere Murray-Puhara is a dynamic leader and innovator, deeply rooted in her Māori heritage as well as her extensive background in product management and agile development. A proud "fruit salad," she embraces her diverse ancestry from Ngāti Kahungunu ki Wairarapa and Ngāti Porou, along with familial ties to Samoa, Tonga, Scotland, Ireland, and Wales. Xaviere currently leads as the CEO and Co-Founder of kahu.code, a Māori-owned, father-daughter-AI-run software company that aims to integrate AI with the richness of te ao Māori and indigenous cultures.

In addition, Xaviere has co-founded Tech Taniwha, aiming to cultivate a thriving community of future tech leaders who successfully navigate the tech world through storytelling and practical tool application. She is also pursuing a Diploma in Māori Language Fluency at Te Wānanga Takiura o Ngā Kura Kaupapa Māori. Xaviere is committed to fostering environments that celebrate cultural identity and technological advancement, ensuring that the next generation of leaders is well-equipped to rise to the top of their own Maunga/Mountain.

Aravind Subramaniam - Partner, Analytics & Cognitive @ Deloitte

Aravind leads the AI & Data capability at Deloitte NZ. He has over 20+ years of professional experience in leading and managing Analytics, Information Management & Customer Experience initiatives. He has extensive global experience with top tier consulting and professional services firms.   Aravind focuses on helping organisations harness the value of data and helping his clients become ‘Insight Driven Organisations’. He has industry expertise across Health, Telecommunications, Public Sector, Manufacturing, Consumer Goods and BFSI.

Sarah Clearwater - Founder @ CX Collective (Panel Facilitator)

Sarah is the MD & Lead Strategist at REFRAMR, a boutique Human Centred Design studio based in Tāmaki Makaurau Auckland. She is one of Aotearoa New Zealand’s leading Design Strategists and works with a diverse range of NFP, government, scale up and corporate clients to co-design outcomes that put people first.    Sarah is well known for her efforts to build design maturity in Aotearoa New Zealand through the establishment of the CX Collective, now New Zealand’s largest community of in-house design teams. Together, they are working and learning to uplift outcomes for customers, citizens and communities across the motu.

This event is a collaboration between Deloitte Digital and the CX Collective for Techweek 2024.

Join us from 5pm for networking and light refreshments before the Panel Discussion starts.

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